Our training aims to transform your team and add value to your organization as a whole.
- Identifying your training needs: Our first step is to understand from the management the challenge that has been identified and the resultant training needs.
- Content: Training material can then either be bespoke or customized to meet specific organization needs.
- The Training, Training Venue and Time: We will deliver training through the best medium – online, onsite or at a designated external venue. Our training techniques bear in mind that we are training Adults. Training numbers are kept low to ensure personalized training and one-on-one interaction with the trainers
- Testing: at the end of each training there is an examination of the attendees to ensure that there has been learning achieved.
- Post-Training Support and Follow-up: It is important that the training programme shows a significant return on investment, whether it be increased performance, profitability, customer satisfaction or improved efficiency. To facilitate this, we provide 3-months post training email support for the training attendees, subject to the type of training done.
Some of the training we provide:
- Introduction to Hotel Revenue Management
- Rooms Revenue Management
- Conference Revenue Management
- Food & Beverage Revenue Management
- Online Reputation Management
- eCommerce and Online Distribution
- Customer Relationship Management
- How to create Standard Operating Procedures
- Sales & Marketing Strategic Planning
- Hotel Budgeting