Training

Our training aims to transform your team and add value to your organization as a whole.

 

Our approach:

  • Identifying your training needs: Our first step is to understand from the management the challenge that has been identified and the resultant training needs.
  • Content: Training material can then either be bespoke or customized to meet specific organization needs.
  • The Training, Training Venue and Time: We will deliver training through the best medium – online, onsite or at a designated external venue. Our training techniques bear in mind that we are training Adults. Training numbers are kept low to ensure personalized training and one-on-one interaction with the trainers
  • Testing: at the end of each training there is an examination of the attendees to ensure that there has been learning achieved.
  • Post-Training Support and Follow-up: It is important that the training programme shows a significant return on investment, whether it be increased performance, profitability, customer satisfaction or improved efficiency. To facilitate this, we provide 3-months post training email support for the training attendees, subject to the type of training done.

Some of the training we provide:

  • Introduction to Hotel Revenue Management
  • Rooms Revenue Management
  • Conference Revenue Management
  • Food & Beverage Revenue Management
  • Online Reputation Management
  • eCommerce and Online Distribution
  • Customer Relationship Management
  • How to create Standard Operating Procedures
  • Sales & Marketing Strategic Planning
  • Hotel Budgeting